Refund policy
At North & Anchor, we hope you'll love your purchase. If for any reason you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and in its original condition.
- Returned in its original packaging where possible.
Unfortunately, we cannot accept returns for items that have been used, damaged after delivery, or returned outside the 30-day return period unless they are faulty.
Faulty or Damaged Items
If your order arrives damaged, defective or incorrect, please contact us within 7 days of receiving your order.
Email:
hello@northandanchor.co.uk
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging.
We'll arrange a replacement or refund as quickly as possible.
Return Shipping
If you're returning an item because you've changed your mind, you'll be responsible for the cost of return postage.
If the item is faulty, damaged or we've sent the wrong item, we'll cover the return postage costs.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
Approved refunds will be returned to your original payment method within 5–10 working days, depending on your payment provider.
Contact Us
If you have any questions about your order or a return, please contact us:
North & Anchor
📧 hello@northandanchor.co.uk